Product UpdatesProduct Updates

Improvements

Clearer shipping label error messages

In-platform shipping label creation errors are now displayed more clearly, making it easier to understand what went wrong and resolve it quickly.

More transparent payout breakdowns

We’ve made the shipping portion of your payout breakdown easier to understand – especially if you offer shipping discounts or purchase labels through Airgoods – so you can clearly see how each order payout is calculated.

For example: Here is a scenario where you set a fixed shipping rate of $29.37 and the label cost actually is $29.65:

Fixes

More reliable payout status updates

We’ve improved how payout processor failures are handled to ensure your payout data in Airgoods remains accurate and up to date.

Smoother refunds and discounts

Adding refunds or discounts to orders is now more reliable, with clearer error messaging if something goes wrong.

Features

New and improved ShipStation integration

We’ve launched a revamped ShipStation integration that’s easier to set up and use. You can add it in the Integrations page in your settings. If you need any help setting it up, email us at support@airgoods.com.

If there are other fulfillment integrations you’d like to see, please let us know!

New customer segment creation

You can now create customer segments using a set of filters, including fields like Days since last order and Amount in cart. This makes it easier to target the right retailers at the right time.

Improvements

Improved local fulfillment experience

Local fulfillment is now easier to find and faster to complete, reducing the number of steps required by 50%!

Mobile navigation improvement

On mobile, the default sidebar view for sellers is now the account navigation – making it quicker to access the tools you use most.

Fixes

Brand image upload improvements

Updated the My Brand page to support in-platform image cropping and editing during uploads.

Sample box retailer count fix

Fixed an issue where the retailer count on the Airgoods Sample Box page could show inconsistent values.